FitCreature respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use, store and protect your data.

 

What information we collect

We may collect the following information when you interact with FitCreature:

    •    Name

    •    Email address

    •    Phone number

    •    Shipping and billing address

    •    Order details

    •    Limited payment information (such as payment status and transaction ID, not full card details)

    •    Website usage data such as IP address, browser type and pages visited

 

How we collect your information

We collect information when you:

    •    Place an order

    •    Create an account

    •    Subscribe to emails or SMS

    •    Contact us

    •    Browse our website

 

How we use your information

Your information is used to:

    •    Process and deliver your orders

    •    Communicate about your order or account

    •    Provide customer support

    •    Send marketing emails or messages (only if you opt in)

    •    Improve our website and customer experience

    •    Meet legal and regulatory requirements

 

Sharing your information

We only share your information with trusted third parties who help us run our business, such as:

    •    Payment processors

    •    Shipping and fulfilment partners

    •    Website and email service providers

 

These partners are only given the information they need to perform their service. 

We do not sell or rent your personal information.

 

Payments

Payments are processed securely through trusted third party payment providers.

FitCreature does not store your full card details.

We only receive limited transaction information such as your name, email address, order amount, payment status and transaction reference so we can process and manage your order.

 

Marketing communications

If you sign up for emails or messages, you may receive updates, offers or brand content from FitCreature.

You can unsubscribe at any time using the link in our emails or by contacting us.

 

Cookies and tracking

We use cookies and similar technologies to:

    •    Improve website performance

    •    Understand how visitors use our site

    •    Personalise your experience

 

You can disable cookies in your browser settings, but this may affect site functionality.

 

Data security

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access or disclosure.

Payment details are handled by secure third party systems and are not stored directly by FitCreature.

 

Accessing or updating your information

You can request to access, correct or delete your personal information by contacting us.

 

Third party links

Our website may contain links to other websites. We are not responsible for the privacy practices of those sites.

 

Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page.

 

Contact us

If you have any questions about this Privacy Policy or how your data is handled, contact us at:

FitCreature

Email: info@fitcreature.com.au